How to Report a Claim

We understand that the loss of a loved one can be a very difficult and confusing time. That’s why we make it our priority to keep the claims process as simple and streamlined as possible. To report a life insurance claim, just complete the steps below.

1. Request a Claims Packet

Online

You can download a claims packet that includes all the instructions and forms needed to begin processing your claim.

Download Now » 


Download Adobe Acrobat Reader

Get Adobe Acrobat Reader
Download Adobe Acrobat Reader »

By Phone

To request a claims packet by phone, call our dedicated claims line at 1-800-887-1255.

Our business hours are:

Monday - Friday: 8 a.m. to 10 p.m. (ET)

Saturday: 9 a.m. to 5 p.m. (ET)

 

Please have the following information available when you call: Contract Number or Social Security Number of insured, Date of Death, and Cause of Death. 

2. Complete and Mail Your Claim Form

Mail your completed claim form and a certified death certificate (copies are not accepted) to:

Regular Mail:

New York Life Insurance Company
P.O. Box 31683
Tampa, FL 33631-3683

Express Mail:

New York Life Ins. Co. Operations
Attention: Claims Department
5505 W. Cypress Street
Building 2
Tampa, FL 33607

3. Provide Additional Documentation if Needed

If necessary, a claims representative may contact you to request additional documentation needed to complete your claim. For a complete list, see the Claims Checklist below. These forms, if requested, can be mailed to one of the addresses above.

At any time during the claims process, if you have questions about your claim, please call our dedicated claims line at 1-800-887-1255.

Claims Checklist

Here is a list of documents you will need to submit in order for us to consider your claim:

  1. Completed claim form
  2. Certified death certificate (copies not accepted)

The following documents may be requested depending on your specific situation:

  1. Proof of guardianship for a minor beneficiary
  2. Executorship papers for the estate
  3. Funeral Home assignment(s)
  4. Proof of accidental death (i.e. newspaper article, police report, etc.)
  5. Survivorship Affidavit (also available in Spanish)
  6. Foreign Death Questionnaire 
  7. Evidence of Age

Common Questions

  • Q.
    How do I file a life insurance claim?
  • A.

    To start, call our toll free claims number on 1-800-887-1255 to report the death. A representative will help you complete your claim. Our business hours are Monday - Friday: 9 a.m. to 10 p.m. (ET) or Saturday: 10 a.m. to 5 p.m. (ET).

  • Q.
    What documentation will I need to submit?
  • A.

    The beneficiary should provide a fully completed claim form and certified death certificate. If the death is due to an accident or homicide, the beneficiary should also provide a copy of the final police report and/or the coroner's report and copies of any news articles.

  • Q.
    How do I obtain a certified death certificate?
  • A.

    Most funeral homes will provide the family of the deceased with several certified death certificates.  You can also contact the Vital Records Division in the state of the deceased for this document.

  • Q.
    What is required if the beneficiary is an estate?
  • A.

    The court appointed executor/personal representative should submit the fully completed claim form, certified death certificate and copy of the court papers appointing the individual as the executor or personal representative of the estate.

  • Q.
    What is required if the beneficiary is a trust?
  • A.

    The trustee should submit the fully completed claim form and a certified death certificate. A copy of the trust may also be requested.

  • Q.
    What is required if the beneficiary is a minor child?
  • A.

    If the child is under the age of majority (this varies according to the state of residency), guardianship papers will need to be submitted with the claim form and certified death certificate.

  • Q.
    What happens if there is no guardian named for the minor child?
  • A.

    The UTMA (Uniform Transfer to Minors Act) permits disbursement of funds to a minor child without guardianship papers. There are certain guidelines and limitations determined by each state regarding disbursement of funds to a minor under this act. Contact New York Life for specific information.

  • Q.
    What is an incontestable claim?
  • A.

    A claim is considered incontestable when the insured’s death occurs two years or more after the insurance date or reinstatement date.

  • Q.
    What is a contestable claim?
  • A.

    A claim is considered contestable when the insured’s death occurs within two years of the insurance date or reinstatement date. On contestable claims, the Medical Information and Authorization section of the claim form needs to be completed.

  • Q.
    How will the claim be paid?
  • A.

    Claims can be paid by issuance of a check to the beneficiary’s address provided on the claim form.

  • Q.
    Can payment be made to a funeral home?
  • A.

    Yes. If the beneficiary signs an assignment form authorizing us to direct payment of all or a portion of the proceeds to a funeral home and the assignment is received prior to the claim being settled.

  • Q.
    Why does a beneficiary, estate or trust need to provide their Social Security Number or Federal Tax Identification Number?
  • A.

    The claim cannot be processed without this information. Interest is paid on most claims from the date of death until the date the claim is paid. The Social Security Number or Federal Tax Identification Number is required to report interest payments to the Internal Revenue Service.

  • Q.
    When is a Federal Tax Identification Number utilized?
  • A.

    A Federal Tax Identification Number will be issued to an estate of a deceased or to a trust. The Federal Tax Identification Number is used to report the interest paid to an estate or a trust.

  • Q.
    What is a primary beneficiary?
  • A.

    The person(s) or entity designated by the insured to receive the death benefit.

  • Q.
    What is a secondary/contingent beneficiary?
  • A.

    The person(s) or entity designated by the insured to receive the death benefit in the event the primary beneficiary dies before the insured, disclaims the death benefit or is disqualified under law.

  • Q.
    Where do I find tax forms?
  • A.
  • Q.
    What is a Form 1099-INT?
  • A.

    Form 1099-INT is utilized to report to the Internal Revenue Services interest payments made to an individual or entity (such as a trust or estate) during any calendar year. Form 1099-INT is mailed to an individual or entity in January of the year following the interest payment. Form 1099-INT informs the individual or entity of the interest amount paid to be reported on their tax return.

Cookies Not Enabled

Close Window close

To take advantage of everything this web site has to offer, you must enable cookies in your browser.
Please enable cookies in your browser settings and try again. Your information will not be shared.