Customer Service

For customers of Simplified Life Insurance Products from New York Life Insurance Company

As a customer, you can contact us by phone or access information about your account online at the virtual service center.

Access Your Account Online

New and improved online access with our Manage My Payments tool allows you to make premium payments online. Just click below to sign in, or register for online access if you haven't yet enrolled.


Manage My Payments


Call Us

Call New York Life at 1-800-365-1425
Our dedicated representatives are available:
Monday – Friday: 8 a.m. to 10 p.m. (ET)
Saturday: 9 a.m. to 5 p.m. (ET)

Send An Email

We'll review your message and get back to you.

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